Frequently Asked Questions

At eTags, we take great pride in providing fast processing and exceptional customer support for those looking to renew or replace their registration or title. eTags provides:

• Digital copy of your document available once the order has shipped.
• Online renewal of your registration regardless of how many weeks or months the tags have been expired.
• Online ordering of title replacements even if the title is not currently held electronically.
• Shipment out of state regardless of the mailing address on file with the DMV.
• Order status updates sent by email, text message, and available via our status page.
• One time free replacement if registrations or titles are lost in the mail.
• Annual or bi-annual email or text reminders when it comes time to renew your registration again.
• Notification of issues barring you from completing a registration renewal or replacement order.

Yes, we provide the option to add multiple vehicles to renew or replace the title or registration for while only having to enter payment information once. However, your orders must be for the same service (renew registration, replace registration, duplicate title) to be ordered at once.

Registrations and titles are shipped within 24 business hours of the order being processed. They are mailed via USPS First Class Mail which takes an average of three (3) to five (5) business days. Shipping times may vary slightly depending on if the documents are being shipped out of state and the volume of mail received at your local post office among other things. You may request expedited shipping be added to your order by calling or emailing our customer support team.

Registration replacement and duplicate title orders cannot be canceled. If your Florida registration renewal order has not yet been processed, the order may be canceled by calling or emailing our customer support team during business hours. Our support team will do their best to process your request but they may not be able to in some instances. Once a Florida registration renewal order is processed, it cannot be canceled.

eTags can ship your registration or title to whatever continental US address you provide us regardless of the mailing address the state DMV has on file. Please keep in mind that we may request proof of residence for title orders. The address that appears on your registration or title is what the state DMV has on file and we do not update registration or title information. In order to update your address, visit GoRenew.com or contact your local Tax Collector for additional options to update your registered mailing address.

The eTags Customer support team is available Monday through Friday, 9 AM - 5 PM EST. You can reach one of our helpful and friendly customer service agents by via email at support@etags.com. You can also submit an online inquiry by visiting our contact page. We will attempt to track your package and order a replacement at no charge to you when possible.

The eTags Customer support team is available Monday through Friday, 9 AM - 5 PM EST. You can reach one of our helpful and friendly customer service agents via email at support@etags.com. You can also submit an online inquiry by visiting our contact page.

If you already own the vehicle and need to obtain a replacement title or have your electronically held title printed, you can use our replacement title service. The current owner must place the order.

Title fraud is a rampant problem nationwide. Title fraud can include individuals coming into possession of title that does not belong them and signing off ownership without the true owner’s consent. We want to avoid fraud and comply with DMV requirements of when identification is required.

If you are requesting that we ship your title to an address other than what is on your identification, if the identification you provided is a passport which does not have a mailing address, or if we have reason to believe the title is not being requested by the current owner, we may request a document that proves the titled owner receives mail at the requested shipping address or a document verifying that the title can be shipped to an address that differs from what is on the DMV record. We do this to avoid fraud and protect your identify and vehicle ownership. Example of the documents we accept to confirm your shipping address are:

• Paid receipt for utility or telephone service
• Proof of homestead exemption
• Paid contract or turn-on order for utility service
• Rental or lease contract agreement
• Current year motor vehicle, mobile home or vessel certificate of registration
• Copy of insurance policy for motor vehicle, mobile home or vessel
• A Power of Attorney or other similar document that that provides independent proof of address change

Identification of the current owner (or owners if the there are two names on the title separated by the word “AND”) is required before the title can be shipped. If that cannot be provided, we can accept:

• Identification for an individual named on the owner’s death certification if they are deceased as well as the death certificate.
• Identification for the authorized individual named in a Power of Attorney, Estate, or Court document along with a copy of the document naming that individual.

If the lien is Not satisfied or paid off, the title can only be issued to the named lien holder. If the lien is satisfied (paid off), we can help you get the lien removed so that you can then get your replacement title. Please keep in mind that some lien holders take longer to respond than others and some may require direct authorization from the owner to complete the lien removal.

Yes,eTagscan complete the following Florida title transfer transactions when the current title can be furnished:

• Transfers of ownership when a vehicle without a lien is sold or gifted to another person(s) or business(es).
• Application for a Florida title for individuals or businesses which have their vehicle titled in another state. If the vehicle has a lien on the out of state title, we will need to complete the transfer the with lien holder before issuing you a title or registration.
• Changing ownership on a Florida title to add an owner while leaving the current owner on the title with the added owner.
• Changing ownership on a Florida title to remove an owner while leaving one of the current owners on the title.
• Change the name(s) of the owner(s) on a Florida title because one or more of the current owners have legally changed their name(s).

Once you place your order, you will provide additional information about the vehicle as well as upload or email us copies of your required documents. You will then be provided a link to pay your confirmed DMV fees and a shipping label to print and mail us the current title for the vehicle. Once we receive the current title, we will mail out your new Florida title.

Here is a brief explanation of the most common situations when the current title is not present:

• If you are moving to Florida and your vehicle is currently titled in another state with a lien which means your lien holder has possession of the title, you can use our title transfer service. We will communicate with your lien holder to have the lien released or receive approval to issue Florida plates if they do not release the lien.
• If you are moving to Florida, your lien-free vehicle is currently titled in another state, and you misplaced or lost your title, you must obtain a replacement title with the DMV of the state your vehicle is titled in. You cannot use our title transfer service until you have received your replacement title.
• If you bought or were gifted a vehicle titled in Florida and need to transfer ownership to yourself, the current owner must obtain a replacement Florida title. Once they sign the replacement title over to you, you can use our title transfer service to complete the transfer.
• If you bought or were gifted a vehicle titled in another state and need to transfer ownership to yourself, you must have the current owner obtain a replacement title with the DMV of the state the vehicle is titled in. You cannot use our title transfer service until the current owner has provided you the out of state replacement title.

The following document copies must always be uploaded or emailed to us:

• Identification: A copy of the Driver’s License, State ID, or Passport for all owners that will be on the Florida title.
• Current Title: A copy of the front of the current title. If any signatures or information is filled in on the back of the current title, the back of the title as well. You will be required to mail the current title to us before your Florida title can be issued and mailed out to you.

The following document copies may be needed:

• Insurance Card Copy: If the vehicle is being registered with new or transferred Florida plates.
• Proof of Address Copy: If a passport is provided as identification or the ID provided does not match the Florida address provided on your forms.
• Business Identification Copy: If the vehicle is being titled under the name of a company.

If the vehicle you are obtaining a Florida title for is currently titled in another state, the DMV requires the VIN to be verified to reduce the potential for fraud. A police officer from any state, a Florida notary, or Florida tag agency or tax collector agent can complete the vin verification. Print the Application for Title form provided with your order and take it with you to have the VIN verified and signed off. If you already have a VIN verification document, you can upload a copy or email it to us for review after you have placed your order.

Once your order and required documented are received, your fees are calculated offline by a Florida tag agency. Fees for title transfers and, if applicable, Florida plates and/or lien processing vary based on several factors. Below are details on the most common fee calculations:

• Title Transfer Fee: For transfer of title, you generally can expect to pay $75.25 for vehicles although this can vary by a few dollars based on your county of residence.
• Sales Tax: If you purchased the vehicle, you will pay up to 7% of the purchase price in sales taxes. If you own the vehicle in another state and want to be issued a Florida title, you will pay sales tax on the purchase price of the vehicle if it was purchased less than 6 months ago. If the vehicle was purchased and titled out of state more than 6 months or the vehicle was gifted/inherited, you will not be required to pay sales tax.
• License Plates: If you are registering your vehicle with Florida license plates, you can generally expect to pay:
  • A $225 new license plate fee plus your one year registration fee which is based on your vehicles weight. Average one year registration fees are between $36.10 and $56.10.
  • Your one year registration fee which is based on your vehicles weight if you already have a Florida plate that you are transferring. Average one year registration fees are between $36.10 and $56.10.
• Other fees: Other fees will be collected with your second payment including credit card service fees, agency fees, and, if applicable, lien processing fees to remove a lien or issue registration for vehicles with liens.

Once your order and required documented are received, your fees are calculated offline by a Florida tag agency. Fees for title transfers and, if applicable, Florida plates and/or lien processing vary based on several factors. Below are details on the most common fee calculations:

• Title Transfer Fee: For transfer of title, you generally can expect to pay $75.25 for vehicles although this can vary by a few dollars based on your county of residence.
• Sales Tax: If you purchased the vehicle, you will pay up to 7% of the purchase price in sales taxes. If you own the vehicle in another state and want to be issued a Florida title, you will pay sales tax on the purchase price of the vehicle if it was purchased less than 6 months ago. If the vehicle was purchased and titled out of state more than 6 months or the vehicle was gifted/inherited, you will not be required to pay sales tax.
• License Plates: If you are registering your vehicle with Florida license plates, you can generally expect to pay:
  • A $225 new license plate fee plus your one year registration fee which is based on your vehicles weight. Average one year registration fees are between $36.10 and $56.10.
  • Your one year registration fee which is based on your vehicles weight if you already have a Florida plate that you are transferring. Average one year registration fees are between $36.10 and $56.10.
• Other fees: Other fees will be collected with your second payment including credit card service fees, agency fees, and, if applicable, lien processing fees to remove a lien or issue registration for vehicles with liens.

The Florida DMV allows vehicle owners’ to renew their registration up to 90 days before the current tags expire. If you are not within your renewal period, you can order a replacement with eTags. Should your tags already be expired, you can renew via the eTags website no matter how many weeks, months, or years the tags have been expired. It is important to note that the Florida DMV will collect any unpaid fees as “back taxes”.

The optional Rush processing service ensures that your tags will be renewed or replaced before any non-rush orders that are placed within the same time-period. While non-rush orders may take up to 6 business hours to be processed (in other words, for the new decal o be issued), a Rush order is typically processed within 3 business hours allowing for the registration to be shipped the same day in most instances (depending on the time of the day the order was placed). Rush processing does not expedite the shipping time but it does assure that your tags will be ready for shipment faster and that you’ll receive the digital copy of your registration card, or eTag, faster.

Total amount to be charged is provided for every registration replacement and duplicate title order. After a registration renewal order is placed, we must first verify what the registration fee will be for your vehicle with a state-licensed agency and this is done offline. Please read “How are Florida vehicle registration fees and taxes calculated?” for more information. Our service fees are provided immediately at checkout and, upon placing your renewal order, we will verify your vehicle’s registration renewal fee and email or text you the total charge when your renewal is processed. Once processed, this means your registration is renewed and you can view your total cost including the registration renewal fee and our previously disclosed service fees. You may cancel your renewal order within an hour of it being processed for any reason.

Like in most states, the base tax in Florida is determined by the vehicle’s weight and use type among other things. Statutory fees are added to that which usually consist of county fees and fees collected for state programs. Additionally, there may be fees for late renewal, as well as fees if you own a personalized or specialty plate. When placing an order on eTags.com, you can estimate your vehicle’s registration fee by clicking on the “Estimate Fees” icon before entering your payment information and completing your order.

A registration order can be canceled for several reasons and what needs to be done to resolve it depends on the issue. Once the issue is resolve, you can contact our support team to reopen your order or place a new order online. The most common reasons a registration order is canceled are:

• Unpaid Tolls: A toll agency like Sunpass, Toll-By-Plate, E-Pass, THEA, MDX, or LeeWay has placed a hold on your registration because of unpaid toll fees. Once the overdue toll balance is paid, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again. If you have an MDX hold, you can email us the payment receipt so that we may clear your hold faster.
• Unpaid Tickets and License Issues: A unpaid ticket, citation, or suspension is associated with the tag number or with the driver license of an individual. The County in which the ticket was issued or where the license was suspended must be contacted directly. In Florida, the agency in charge of this is usually the Clerk of Courts but the registration hold may have been issued by an agency in another state if that is where the infraction occurred. Once the ticket, citation, or suspension is paid or resolved, the registration hold is lifted within 24 to 72 hours at which point you can attempt to renew again. If you are not sure what county, state, or agency issued the ticket or license suspension, you can contact the state DMV at 850-617-2000 for more information.
• Plate Issues: If the tag cannot be found or the name or vehicle make provided does not match to the tag number that was provided, it will result in your order with us being canceled. This information can be updated by calling or emailing our support team and the order can be resubmitted for renewal. If the plate is “not attached” to the vehicle, this means that the last update or change that was made to the registration caused the tag to become digitally detached from being associated with your vehicle. This must be resolved with the Tax Collector in your county before you can renew. Additionally, please keep in mind that temporary tags cannot be renewed.
• You are not within your renewal period or you must renew: If you placed a registration renewal order but are not within 90 days of your expiration date, you will receive an email or text message to submit a registration replacement order. If you placed a registration replacement order and are within 90 days of your expiration date, you will receive an email or text message to submit a registration renewal order.
• Insurance Issues: If valid vehicle insurance cannot be verified by the state DMV, if there is a laps in coverage, or if insurance information was not provided, you order may be canceled. If insurance information was not provided or was incomplete, you can place a new order online and include this information. If the insurance company and policy number was provided with the order, you must contact your insurance provider to assure they are digitally reporting valid insurance to the state DMV. Once that is resolved, you can attempt to renew again.
• Payment Issues: If your tags are eligible for renewal but the payment for the total cannot be processed, your renewal order will be automatically canceled. Payment issues can be the result of many different things from insufficient funds to denial by your bank based on strict or recently updated security settings. You can contact your bank or card company to resolve the issue and then contact our customer support team to reopen your order. You can also place a new order online if you would like to provide a new form of payment.

The Florida DMV requires for license plate to be replaced every 6 to 10 years. The replacement is necessary because license plates must be fully reflectorized to ensure visibility for law enforcement purposes as well as toll and intersection cameras. Once you receive your new license plate, you must place it and your new decal, or plate sticker, on your vehicle. You can dispose of your old license plate yourself or return it to your local tax collector in person or by mail. You can find location and contact information for your county here.

If you ordered a registration replacement, the expiration date does not change. If placed a registration renewal order and you received a registration card that reflects an expiration date less 1 or 2 years from the date of the order, it may be because your registration is locked in to a 6 month renewal term. This means you are required to renew every 6 months and will continually be issue a 6 month registration unless you contact your local Tax Collector or the state DMV to change this. If you are not on a 6 month renewal term, you may be renewing late. The state DMV will collect the registration fee pertinent to your renewal period which is either every year on your birthday if it is registered to an individual, every year on the day you first registered the vehicle if it is registration to a business, or every year on December 31st if the vehicle weighs over 5,000 pounds. Renewing after your expiration date does not change your expiration date. Additionally, it is important to note that the state DMV will collect registration fees for each year the registration was not renewed, known as back taxes, the time you next renew. It is necessary to either cancel the plate or suspend it to avoid paying back taxes on a tag that is or will not be in use.

If you are close to a year late renewing, the state will collect the fees due for the last renewal period and the following year and that will count as the 2 years. The other reason may be because you or one of the registered vehicle owners is active duty military or the vehicle is over 5,000 pounds. Active duty military can and vehicles over 5,000 pounds can only be renewed for one year at a time. You will only be charged a one year renewal fee in these cases.