Answer
Aug 02, 2023 - 03:08 PM
If your received notification that your order was canceled, a refund is automatically issued back to your form of payment. It's important to note that a hold may have been placed on your card when you placed the order. A payment hold is not the same as a charge in that some banks or card companies may simply remove or delete a payment hold. In such a case, you would not see a refund posted since no money was paid to eTags. Contact ur support team by phone, email, or text if you have questions about that status of your order or contact your bank or card company for questions about the status of a refund or payment hold.
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